• Why do we need your ID card, Commercial Register, and proof of identity?

Due to changes in customs regulations in some countries, please provide us with a copy of your identity card to ensure easy shipping and delivery of the order to you. Documents that we accept: identity card, passport or any government document that issues proof of residence in that country.

• Why ask for your ID card, commercial register, and identification documents?

For requests within the Kingdom of Saudi Arabia: We do not need any document. Just enter your details correctly in the mailing information and show your identity to the courier or company that is sending the message to you. For requests outside the Kingdom of Saudi Arabia: For orders outside of Saudi Arabia, we need to provide you with a copy of your identity card or commercial register to ensure easy shipping and delivery of the order to you. The documents we accept: identity card, passport or any government document issued proof of residence in that country. Please note that the name on the ID card must match the name used to make the request. Once this information is sent to us, we will not ask for it again until your ID card expires.

• What is VAT?

VAT is an indirect tax. Imposed by the State on both persons and businesses, and applied to most of the supply of goods and services procured and sold.

• When will VAT be applied and how much will it be?

VAT will be applied in Saudi Arabia on 1 January 2018 with a basic rate of 5%.

• Will VAT include all products and services?

VAT will be applied to all products sold on the Sports Land Store.

• How will VAT be included with sports land prices?

The final invoice will be included before payment and will be visible on receipt of payment.

• How will VAT be calculated?

If you buy a SR100 product, this amount will include the tax and the sport Land will pay for it. You will find the amount detailed in the invoice and include the details of the real product price 95.20 with 4.80 VAT value (5%) on the product price, so the total amount will be 100 SAR.

• Who can benefit from this offer?

All sports teams, schools, colleges and universities.

• What does the offer contain?

This offer lets you: • Get a discount rate of up to 15% for all members of your team on all products. • Get sponsorship for any championship. • Get vouchers if the team achieve any championship.

• What is the duration of the offer?

It does not have a specific duration, it is permanent

• What is the way to register?

By sending the team name + all the names of the team members + the name of the team leader with a number to customer-care@sport-land.net

• Who can benefit from this offer?

All customers of Sport Land.

• What does the offer contain?

This offer allows 30-50% discount on some products, which will be determined later.

• What is the duration of the offer?

24 hours from the date of the announcement.

• How can I benefit from this offer?

Just follow the news of the sport Land by social media (Snapchat - Twitter – Instagram- Facebook ) and then buy these products on the same day.

• What are your accounts social media?

- Snapchat : Sportland_sa - Twitter : Sportlandksa - Instagram : Sportlandksa - Facebook: Sport Land

• Who can benefit from this offer?

Celebrities in social media.

• What does the offer contain?

-The Smart Marketer, which meets the conditions, given a (Discount Code). -He will market the sports land products to his followers. -End of the month we will calculate the total items sold using your code. -The marketer will be granted 10%. For example: Shoes price is 1000 SR, the price of the shoes after use the code will be 800 SR and the proportion of marketer of this process will be 100 SR. End of the month, if we assume that 100 shoes were sold at the same price, the (Smart Marketer) will receive SR10,000.

• What is the duration of the offer?

It does not have a specific duration, it is always persistent as long as the code works.

• What is the way to register?

By sending (name + mobile number + proving that the person is famous in social media) to email customer-care@sport-land.net

• How can I exchange/returns an item?

By pressing the Returns / Exchanges and fill in the required data or send an email to customer-care@sport-land.net

• How long can I return the product?

The Sports Land gives customers a 14-day to return products from the date you receive the product. Please note: The product must be in good condition, unused and labeled with the brand.

• If I’m not happy with my order, do I get a refund and get my money back?

If payment is made by SADAD or by credit card or by payment on receipt or transfer, you must send a refund request by email to customer-care@sport-land.net with a note of the period of 14 days from the date of receipt the product.

• How long does it take to transfer the refund?

The sooner you tell us that you want to start the replacement process the better! Most of the returns are made within two working days of the orders that have been paid by (payment – transfer - Mada). The orders that were paid by (credit card - Payment on delivery) within 5 working days. To make the return, please contact by email customer-care@sport-land.net

• What should I do if my payment is pending?

You must wait until you are notified that the process has been successfully completed by your email.

• What is the pending payment process?

Is the process in which the payment was successful by the client party but due to security reasons have been put on hold in the Sport Land system to verify.

• My credit card information has been declined, what should I do?

Your credit card may be declined for several reasons, please check the following: -Credit Card Number. -Name on credit card. -Card security code (three digits in back). -Expiry date. -The amount you are allowed to use on the card is sufficient. If all of the above cases have been verified, please contact your bank to confirm if your credit card is valid for e-shopping or if there is another reason to stop working. If you still have difficulty paying, you can call us at +966 114313910

• What payment methods do you accept?

Credit card Our preferred payment method on Sport Land is secure payment using a credit card. We guarantee the protection of your credit card number with the latest electronic encryption technology, and we guarantee you a safe shopping experience on our website. We currently accept credit cards of Visa Card and MasterCard. When paying by credit card, no additional charges are added. Cash on delivery In Saudi Arabia, we accept cash payment when you receive purchases, as an alternative way to pay by credit card, whatever the value of purchases. for other countries, the value of purchases must be SR 2000 or more. You can pay in cash once your order has been received from the delivery company's customer. Since the provision of this service to our customers entails additional cost by the shipping company, we will add certain fees to any order, regardless of the number of products contained in this order. Here are the additional charges you'll have to pay: Our customers in Saudi Arabia - 40 SAR Our customers in other countries - 80 SAR

Bank transfer We allow our customers to pay by transfer through our accounts at the following banks: Riyad Bank : 2611217419940 SA9520000002611217419940 Alrajhi Bank: 623608010000880 SA4580000623608010000880 Albilad Bank: 432110593180008 SA1115000432110593180008 Samba Bank: 71980733 SA0440000000000071980733 SADAD system The steps will be clarified later.

• Is the Sports Land site safe to pay online?

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check Terms & Conditions.

• Why should I use prepaid methods of payment?

If you use a prepaid method of payment (Credit card – SADAD – Transfer - Mada), you will not have to pay any Cash on Delivery charges. Another benefit is that prepaid orders do not require phone verification so there is a good chance that your order would be processed faster.

• How can I view Sport Land in English?

For visitors via computer or mobile phone, please visit our website and click "English" on the top right of the page.

• Does Sport Land guarantee authenticity of products?

We only sell 100% authentic products at Sport Land. We stand behind the authenticity of every product we sell. All of our products are sourced from authorised distributors and are premier quality.

• How can I search for a product on Sport Land website?

Enter the code you are looking for in the effective search engine at the top of the page and you will see all products related to your search.

• How many brands do you stock and does it change every season?

We have 7 international brands, renew their products every season. (NIKE - ADIDAS - PUMA KELME - SALMING - SELLS - BVSPORT).

• Something is missing from my order, what do I do?

If the product is not available, please call us at +966114313910 or email us at customer-care@sport-land.net or contact us at any time by clicking "Contact Us" at the bottom right of the page on the full version of our site.

• What if I receive a different item than the one I ordered?

Sport Land is very accurate to ensure that your order arrives at you as requested, but if another request arrives by mistake, please contact us at +966114313910 or email us at customer-care@sport-land.net or contact us at any time by clicking "Contact Us" at the bottom right of the page on the full version of our site.

• The item I want is out of stock. What do I do?

Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can sometimes run out of stock. Unfortunately we will not be able to provide timelines for when a specific item will be available again. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another style like it.

• How can I find out the appropriate sizes for me?

By looking at the following scale of measurements:

• Which carriers do you have?

Zajel - Aramex - Saudi Post - SMSA

• How can I track my shipment?

We will send your policy number to you so you can track your shipment with the shipping company or by contacting us.

• What should I do if my shipment is delayed?

You must immediately contact us by e-mail customer-care@sport-land.net or by calling +966114313910

• How long does it take to reach me?

1-3 days. According to shipping company

• Is there a shipping charge?

Yes there is a fees.

• I am having trouble receiving Sportland emails, how can I fix this?

Please check the Junk mail and if the problem persists, please call +966 114313910 or email: customer-care@sport-land.net

• How do I change the currency?

You can change your currency by changing your country.

• I’m having trouble signing into my account; do I have to make a new one?

We need to know the cause of the problem first. Please call us at +966 114313910 or email customer-care@sport-land.net or contact us at any time by clicking "Contact Us" at the bottom right of the page on the full version of our website to assist you.

• I forgot my password, what should I do?

It is super easy to reset your password! clicking ‘Forgot your password?’ on Sport Land website and Type your email address then click ‘Submit’. A password reset link will be sent to your email.